Messaging in the Mercury Platform
Messaging is important in outsourced development not only for collaboration, but for clarity of purpose. Using Slack, Trello, Email, Jira, and other platforms ends up with details everywhere and makes it much easier for the client to get confused, expect something they don't get in a deliverable, and generally lose faith in the process. The Mercury Platform fixes this by segmenting the conversations.
NOTE: Each board you can message on is separate allowing for technical conversations to be out of the sight of clients avoiding burn out, but staying in sync.
In the upper right (you need to invite other team members to see this).
These are conventual private conversations. Developers and clients can't direct message, but all other team members (Team Admin and PM) can direct message both.
Developers should be focused on code and not allowing the client to privately write them allows your organization's designated client-facing lead (PM) for the project to handle private matters and a personals space for team members to collaborate out of view of the client and others.
On top of every sprint.
On every sprint there are conversations that are named after the top item in the sprint.
When using tools like email, slack, and other multi-function tools, details get lost or the client and team get confused about sprints. This is especially evident when there are a sprint(s) actively being developed and others are being planned. Tagging all messages to the sprint gives a way to focus the conversations and cutdown on confusing and missed details.
On the tabs, ie Overview, Development, and History.
This is the place for conversations with the full team; client, PM, developer, and team admin to talk about general things. This is where financial conversations and high-level conversations go.
Having high-level conversations along side the details of a sprint or an item causes mass confusion and missed details. The general theme in all of messaging is to tease out the different types of conversations and make them presentable to everyone.
By segmenting chat, the Mercury Platform makes collaboration and communication in the software outsourcing relationship more transparent and serves as the central truth in your projects with clients.